One day course – “What’s Your Problem”

The ASQ Lehigh Valley Section is presenting a one day course titled “What’s Your Problem” by Kicab Castaneda-Mendez on Friday, May 10, 2013 at the Days Hotel, 3400 Airport Road in Allentown, PA.

This course involves identifying and solving the five types of Process Problems. The presenter has 30 years of consulting experience, has written several books and numerous articles. He has also given more than 50 conferences. He is a GE certified Master Black Belt, MBB/BB/GB trainer and facilitator. He has two master’s degrees (statistics and mathematics). Continue reading One day course – “What’s Your Problem”

The Balanced Scorecard

Section Meeting: May 14th, 2013

Our presentation will provide an informative introduction to the principles of using the Balanced Scorecard as a Strategic Management System. This concept was first introduced in the 1992 Harvard Business Review article authored by, Robert S. Kaplan and David P. Norton. They revolutionized conventional thinking about performance metrics by introducing the concept of the balanced scorecard. Continue reading The Balanced Scorecard