Tag Archives: process improvement

October Section Meeting: Improving Operations Using the 5 Lens Methodology

5 Lens is a lean management methodology comprises of 5 different elements. 1) Voice of Customer – understanding what customers want and need. 2) Process Efficiency – streamline processes by removing waste, variability and rigidity and standardize execution. 3) Metrics and Results – Measure selected KPIs and establish continuous improvement culture. 4) Mindsets and Behaviors – create common team vision, compelling change story, and link Lean behaviors to appraisal and rewards. 5) Organization and Skills – Review organizational setup, spans of controls, skills and assess alignment to serve Customer needs
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January Section Meeting – Smart Business Processes and the Future of Quality

As digital transformation disrupts all areas of social and corporate life, it’s worth noting that certain organizations are managing the transition better than others. I take a closer look at the opportunities of digital technologies for organizations to innovate and operate business processes. I describe the skills, positions, and structures of business transformation functions that can help organizations to become a digitally operated enterprise, and derive three scenarios of the future of quality in such organizations.
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