Root Cause Analysis Workshop – April 18th

Learn to significantly reduce the recurrence of quality, safety or environmental problems. Upon completion of this workshop, one will be able to understand selected root cause analysis and corrective action terminology; understand and perform or facilitate root cause analysis using a variety of techniques – e.g., Change Analysis, Failure Mode and Effects Analysis, Hazard-Barrier-Effects Analysis, Time-line Analysis, Cause and Effects Analysis.

Workshop outline includes:

  1. Terminology
  2. Administration of root cause analysis
  3. Interviewing techniques
  4. Other data collection techniques
  5. Root cause analysis techniques:
    • Change analysis
    • Failure mode & effects analysis
    • Hazard-barrier-effects analysis
    • Fishbone diagram / Cause & effects analysis
    • Time-line analysis
  6. Root, contributing and direct causes
  7. Analysis for extent of preventive corrective action
  8. Corrective action commitment – elements of information
  9. Types of corrective actions:
    • Part corrective action
    • Containment corrective action
    • Preventive or process corrective action
    • Compensatory corrective action
    • Ameliorative corrective action
  10. Preventive corrective action verification
  11. Preventive corrective action effectiveness measurement
  12. Performance indicators

Presented by: Ben Marguglio

Ben Marguglio is an expert on risk identification, risk assessment, risk management, and root cause analysis tools and techniques. He has fifty-seven years of management and technical consultant experience with large high technology enterprises, served as executive level director, division director and management team leader for multi-million dollar design and construction projects. Ben is also a preeminent expert on human error prevention/reduction and the originator of the new and unique “Human Error Causal Factors” taxonomy, and presenter of the acclaimed “Human Error Prevention” Seminar. He is a Fellow of the American Society for Quality (ASQ) since 1974, ASQ Certified Quality Engineer, Reliability Engineer, Quality Auditor, and Manager of Quality / Organizational Excellence and the author of more than 150 technical and management papers and presentations and three books.

Time and Place:

Thursday, April 18, 2013 – 8:00 am – 4:30 pm
Bergen Community College @ the Meadowlands
1280 Wall Street West, Room LYN211
Lyndhurst, NJ 07071

Driving directions information:
Onsite parking can be accessed from either Wall St. West or Clay Avenue, free for workshop attendees.

Public transportation:
From NYC: NJ Transit Bus Routes #192, Clifton-NY
From Newark: NJ Transit Bus Route #76, Hackensack-Newark

$249 for ASQ members, $295 for non-members


  • Visual aids used for the seminar presentation;
  • Case studies and templates;
  • Certificate of Completion with 0.75 Continuing Education Units.


Follow this link for registration: