Precept – Except for (a) risks from decisions based on cost-benefit analysis and (b) risks that are unidentifiable in advance (e.g., those associated with discovery and invention) – except for these risks, all losses to an enterprise are attributable to human error in the design of processes, including the design of the hardware used in the processes, and in the implementation of the processes. The prevention of human error should have very high priority.
Audience – Aside from discovery, invention and innovation, human error prevention can be the greatest contributor to improved productivity and quality. This workshop is designed to provide value for anyone responsible for improvements in productivity and quality.
Universal Applicability – The principles and practices of human error prevention are universally applicable regardless of the type of industrial, commercial or governmental enterprise, and regardless of the type of function performed within the enterprise.
Acclaimed – This highly acclaimed workshop is unique and up to date with the latest human error prevention principles and practices developed by Ben Marguglio and others in the US nuclear and aerospace industries. Marguglio introduces a new taxonomy of human error causal factors, a new model of human error, and new techniques by which to make error prevention, detection and mitigation barriers more effective – demonstrating his leadership in the field.
Learning Objectives – Upon completion of this workshop one will understand and be able to apply:
- The four fields of focus for human error prevention
- Quality culture and the quality-conscious work environment;
- Leadership responsibilities for creating and sustaining the quality-conscious work environment;
- Classifications of human error by timing of the effect, significance of the effect, and causal factor;
- The seven human error causal factors;
- The five levels of human error;
- The three levels of barriers to human error and to the quality hazards activated by human error;
- The four types of things into which barriers are incorporated;
- The total quality function and the relationship of barriers to the total quality function;
- Methods by which to make barriers effective;
- Human error prevention principles.
Time and Place: Friday, April 11, 2014 – 8:00 am – 4:30 pm
Bergen Community College @ the Meadowlands
1280 Wall Street West, Lyndhurst, NJ 07071
Driving directions information: http://www.bergen.edu/maps/pages/meadowlands.aspx. Onsite parking can be accessed from either Wall St. West or Clay Avenue, free for workshop attendees.
From NYC: NJ Transit Bus Routes #192, Clifton-NY
From Newark: NJ Transit Bus Route #76, Hackensack-Newark
Presented by: Ben Marguglio
Ben Marguglio is an expert on risk identification, risk assessment, risk management, and root cause analysis tools and techniques. He has fifty-seven years of management and technical consultant experience with large high technology enterprises, served as executive level director, division director and management team leader for multi-million dollar design and construction projects. Ben is also a preeminent expert on human error prevention/reduction and the originator of the new and unique “Human Error Causal Factors” taxonomy, and presenter of the acclaimed “Human Error Prevention” Seminar. He is a Fellow of the American Society for Quality (ASQ) since 1974, ASQ Certified Quality Engineer, Reliability Engineer, Quality Auditor, and Manager of Quality / Organizational Excellence and the author of more than 150 technical and management papers and presentations and three books.
Each workshop attendee will receive a Certificate of Completion with 0.75 Continuing Education Units.