Manufacturers like Toyota and others have mastered lean manufacturing and its value is well documented. For many years the service industry was a peripheral observer of lean philosophies and methodologies. Now, mature and intensely competitive industries facing global competition, shrinking margins and constantly changing customer expectations, these dynamics are powering many service organizations’ drive toward lean service, lean thinking and the need for lean practitioners.
Services touch the lives of every person in this country every day and at every organization’s core is the activity of service operations. Lean service is an extension of lean principles pioneered by the Toyota Production System (TPS) with a focus on waste elimination, continuous flow, and customer demand. This boot camp introduces participants to the Lean Management System and lean thinking. A lean organization understands customer value eliminates wastes and focuses its key processes to continuously increase it. Part One begins with a discussion on waste as one of the deviations from the optimal allocation and utilization of resources. Next we examine visual management, its power and the distinctive characteristics of visual management. The first half of the boot camp concludes with a discussion on standardization. Frequently written about and promoted, but how do you standardize a process? Why does standardization work?
In the afternoon, we will look common mental models. In this section we will examine conventional mental models in business—the lenses through which many business decisions are made. This will be followed Dr. Paul Ranky, who will present, “Some Critically Important Lean Six-Sigma (LSS) Quality Methods, Tools and Use Cases with a Service System Focus.” This interactive presentation focuses on the basic principles of LSS service system analysis and design with the aim of reducing waste and cost, improving customer satisfaction and throughput, and ultimately achieving zero defects. Participants face a real-world challenge in terms of understanding professional process modeling, customer requirements analysis, process failure risk analysis, and other LSS methods and tools with service system quality improvement use cases.
The boot camp will conclude with participants leading a shared learning exercise using the teach-back method.
This one-day boot camp is organized to build understanding of lean basics and create a practical reference guide that will be useful on a day-to-day basis for those looking to introduce lean strategies at their workplace or those considering lean certification. It will include real challenges and it will deliver immediate benefits to its participants. Lean it Today and Use it Tomorrow, is for managers, practitioners, quality managers, entrepreneurs and senior managers. This boot camp is for problem solvers on all levels.
ARE YOU FOCUSED ON THE CUSTOMER, CREATING VALUE OR SOLVING PROBLEMS IN THE WORKPLACE?
“LEAN IT TODAY AND USE IT TOMORROW”
Come to Lean it Today and Use it Tomorrow on November 3rd, 2015 at the NYU Torch Club at NYU in New York City. The ASQ Metro Section 300, Lean Special Interest Group is sponsoring a one-day Lean Boot Camp, for $99.00 for ASQ members and $199.00 for non-members. Come to hear from leading experts in lean thinking, lean service and lean six sigma. Lunch is included! Seating is extremely limited. Doors Open at 8AM – Conference Time: 8:45 to 5PM
About the presenters: Vincent L. Miller is the senior BPI Project Lead at ADP’s Innovation Lab in Chelsea NY. He received an MBA, in strategic management and a MS in Finance from Baruch College in NYC. A lean transformation specialist and an authority in service operations management, he is a member of member of the Adjunct Faculty at Baruch College, where he is teaching business process analysis and management, service operations management and service operations strategy. He is Certified in Lean by the Society of Mechanical Engineers, he is also a certified Six Sigma Black Belt by the American Society of Quality (ASQ) and he is a certified in Quality Engineering by ASQ. You can review his complete profile on LinkedIn at Vincent L. Miller
Why Should You Participate in the ASQ Lean Special Interest Group Boot Camp
Paul G. Ranky, PhD is an ASQ member, a Registered and Chartered Professional Engineer, specializing in iSEE:Green, intelligent Sustainable Enterprise Engineering with a Green focus, IIOT, the Industrial Internet of Things, LSS service system design and analysis, green integrated product and process design, design reviews in aerospace, automotive and underwater device design, quality, sustainable green PLM (Product Lifecycle Management), using digital product, process, manufacturing, and factory design methods and tools, concurrent / simultaneous engineering, in design for manufacturing / assembly / disassembly / quality, in quality system design and auditing, advanced lean and flexible cellular manufacturing systems and industrial engineering. contact email: firstname.lastname@example.org)
About the presenters:
Vincent L. Miller is the senior BPI Project Lead at ADP’s Innovation Lab in Chelsea NY. He received an MBA, in strategic management and a MS in Finance from Baruch College in NYC. A lean transformation specialist and an authority in service operations management, he is a member of member of the Adjunct Faculty at Baruch College, where he is teaching business process analysis and management, service operations management and service operations strategy. He is Certified in Lean by the Society of Mechanical Engineers, he is also a certified Six Sigma Black Belt by the American Society of Quality (ASQ) and he is a certified in Quality Engineering by ASQ. You can review his complete profile on LinkedIn at Vincent L. Miller