In this month’s ASQ Member gift, we share resources around two systemic approaches to quality, past and present – Total Quality Management (TQM) and Integrated Management Systems (IMS.)
- Webcasts on integrated management systems and total quality management
- Complete e-book, Integrated Management Systems
- Complete handbook, Certified Manager of Quality/Organizational Excellence, Third Edition
- And much more!
Your exclusive member gift will be available through May 31, 2017.
5 Lens is a lean management methodology comprises of 5 different elements. 1) Voice of Customer – understanding what customers want and need. 2) Process Efficiency – streamline processes by removing waste, variability and rigidity and standardize execution. 3) Metrics and Results – Measure selected KPIs and establish continuous improvement culture. 4) Mindsets and Behaviors – create common team vision, compelling change story, and link Lean behaviors to appraisal and rewards. 5) Organization and Skills – Review organizational setup, spans of controls, skills and assess alignment to serve Customer needs
Continue reading October Section Meeting: Improving Operations Using the 5 Lens Methodology